Policies

General
If you have a question about addressing, inserting, tabbing, mailing etc please ask. However, due to the complexity of the direct mailing industry, we cannot always give advice specific to your situation or needs. We advise that you do you own research to decide what machine you need.
Setting up mailing equipment requires technical ability. You may need to bring in a technician to provide you with setup and training if you are unfamiliar with the machine. Address printers and inserters are not recommended for inexperienced users without training. If you buy from us, you are assuming the responsibility to learn how to properly use the equipment. We always include complete operator manuals and we are available to give you basic set up and training over the phone or through videos.

Time Sensitive Situations
We know that mailing jobs can be time sensitive. Please always have a backup plan and stock critical spare parts. We will always do our best to get our equipment, parts and supplies to you in the expected time frame. We cannot be responsible for your downtime due to things out of our control. We will ship orders by the shipping method you choose at checkout. We cannot be responsible for shipping delays incurred by the delivery service provider due to weather or other unforeseen circumstances.

Lead Time
Parts: Most parts are in stock in our warehouse for immediate shipping but some require a lead time of a week or more. If your order is time sensitive, please call us first to check stock.
Equipment: 95% Of the equipment we sell is currently in our warehouse. We require a deposit or full payment while we finish professionally rebuilding and fully testing the item before we ship it. It may take up to 2 weeks till the machine can ship out. Most of the time we have the machine ready sooner. Some machines are currently complete and ready to ship but we always do a final test before shipping. Our factory trained technician does the final test before shipping and for scheduling reasons it may take several days.

Online and Phone Purchases
We require full payment before shipping equipment.
We have a 14 day return policy and a 60 day warranty on used equipment. If you need to return something please call us first to get authorization and packing instructions. We cannot accept returns after you have had the item for more than 14 days unless otherwise specified. Returns originated during the first 14 days are accepted if there is a problem with the machine and you have first worked through our technical support. We will extend your warranty period after you contact us and we are working on a solution. If you have a problem with the machine during the first 60 days, you can ship it back to us for free repairs. In the case of a return or warranty service, you are responsible to properly pack the item as well as pay for return shipping costs and insurance. We will repair the machine in a timely manner and ship it back to you free of charge. In some cases we may instead give a full refund.
For returns go here: Returns

Local Customers
We offer a free 90 day parts and service warranty to all local customers in the Dallas Ft Worth area. The machine must be originally picked up in person by the buyer or delivered by us. The buyer must return the machine in person or we will come to buyer’s location for warranty service. Consumable parts are not included in this warranty.

Parts and Service
If you need parts for a machine you purchased from us, send us a message and we will help you find what you need.
We can service and repair all the machines that we sell. Click HERE FOR SERVICE INFORMATION.

Security and Privacy Policy
We take the privacy and security of our customer’s information seriously. Our site uses a better than industry standard 2048-bit highest assurance Extended Validation SSL Certificate. This is the most complete SSL certificate available. Obtaining an Extended Validation SSL Certificate requires full organization validation which ensures the green address bar is associated with only the most trusted companies. We do not save or store your credit card information without your express permission and we do not share customer information with anyone else.

Shipping
For shipping policies please see our shipping page

Liability
Lunar Bee LLC dba Clean Machine Mailing is a parts retail and wholesale company. We will not accept any liability for any product that we sell. We expect the buyer to do due diligence to decide if the parts or equipment we offer will meet their needs. We will not be responsible or liable for any parts or equipment or the way they are used after they leave our warehouse. By making a purchase from Lunar Bee LLC dba Clean Machine Mailing the buyer is accepting these terms.

Payment
We accept all major credit cards including Visa, MasterCard, Discover and American Express. We also accept Paypal. We accept business checks on some occasions for equipment purchases only.
credit-cards-paypal

Item added to cart.
0 items - $0.00
We are taking extreme care; In regards to Covid-19 we are following CDC guidelines to do our part to ensure public health. UPS and USPS Shipping times are not guaranteed during this time.