If you have a question about addressing, inserting, tabbing, mailing etc please ask. However, due to the complexity of the direct mailing industry, we cannot always give advice specific to your situation or needs. We advise that you do you own research to decide what machine you need.
Setting up mailing equipment requires technical ability. You may need to bring in a technician to provide you with setup and training if you are unfamiliar with the machine. Address printers and inserters are not recommended for inexperienced users without training. If you buy from us, you are assuming the responsibility to learn how to properly use the equipment. We always include complete operator manuals and we are available to give you basic set up and training over the phone or through videos.
Time Sensitive Situations
We know that mailing jobs can be time sensitive. Please always have a backup plan and stock critical spare parts. We will always do our best to get our equipment, parts and supplies to you in the expected time frame. We cannot be responsible for your downtime due to things out of our control. We will ship orders by the shipping method you choose at checkout. We cannot be responsible for shipping delays incurred by the delivery service provider due to weather or other unforeseen circumstances.
Parts: Most parts are in stock in our warehouse for immediate shipping but some require a lead time of a week or more. If your order is time sensitive, please call us first to check stock.
Equipment: 95% Of the equipment we sell is currently in our warehouse. We require a deposit or full payment while we finish professionally rebuilding and fully testing the item before we ship it. It may take up to 2 weeks till the machine can ship out. Most of the time we have the machine ready sooner. Some machines are currently complete and ready to ship but we always do a final test before shipping. Our factory trained technician does the final test before shipping and for scheduling reasons it may take several days.
Warranty and Returns
Warranty on Equipment:
We have a 60 day warranty on used equipment. We will extend your warranty period after you contact us and we are working on a solution. If you have a problem with the machine during the first 60 days please contact us right away. We will work with you over the phone or send someone to your location if available or we may have you ship the machine back to us for free repairs. If you are shipping the machine for service, you are responsible to properly pack it as well as pay for return shipping costs and insurance. We will repair the machine in a timely manner and ship it back to you free of charge. In some cases we may instead give a full refund. We recommend that you keep the packaging from when you received it in case you ever need to ship it again.
For returns info go here: Returns
We offer a free 90 day parts and service warranty on our equipment to all customers in the Dallas Ft Worth area. Our technician will come to buyer’s location for warranty service. Consumable parts are not included in this warranty.
Parts and Service
If you need parts for a machine you purchased from us, send us a message and we will help you find what you need.
We can service and repair all the machines that we sell. Click HERE FOR SERVICE INFORMATION.
We take the privacy and security of our customer’s information seriously. Our site uses a better than industry standard 2048-bit highest assurance Extended Validation SSL Certificate. This is the most complete SSL certificate available. Obtaining an Extended Validation SSL Certificate requires full organization validation which ensures the green address bar is associated with only the most trusted companies. We do not save or store your credit card information without your express permission and we do not share customer information with anyone else.
We require full payment before shipping or delivering equipment.
For shipping policies please see our shipping page
Lunar Bee LLC dba Clean Machine Mailing is a parts retail and wholesale company. We will not accept any liability for any product that we sell. We expect the buyer to do due diligence to decide if the parts or equipment we offer will meet their needs. We will not be responsible or liable for any parts or equipment or the way they are used after they leave our warehouse. By making a purchase from Lunar Bee LLC dba Clean Machine Mailing the buyer is accepting these terms.
We accept all major credit cards including Visa, MasterCard, Discover and American Express. We also accept Paypal. We accept business checks on some occasions for equipment purchases only.