If you have a question about addressing, inserting, tabbing, mailing etc please ask. However, due to the complexity of the direct mailing industry, we cannot always give advice specific to your situation or needs. We advise that you do you own research to decide what machine you need.
Setting up mailing equipment requires technical ability. You may need to bring in a technician to provide you with setup and training if you are unfamiliar with the machine. Address printers and inserters are not recommended for inexperienced users without training. If you buy from us, you are assuming the responsibility to learn how to properly use the equipment. We always include complete operator manuals and we are available to give you basic set up and training over the phone or through videos.
Time Sensitive Situations
We know that mailing jobs can be time sensitive. Please always have a backup plan and stock critical spare parts. We will always do our best to get our equipment, parts and supplies to you in the expected time frame. We cannot be responsible for your downtime due to things out of our control. We will ship orders by the shipping method you choose at checkout. We cannot be responsible for shipping delays incurred by the delivery service provider due to weather or other unforeseen circumstances.
Parts: Most parts are in stock in our warehouse for immediate shipping but some require a lead time of a week or more. If your order is time sensitive, please call us first to check stock.
Equipment: 95% Of the equipment we sell is currently in our warehouse. We require a deposit or full payment while we finish professionally rebuilding and fully testing the item before we ship it. It may take up to 2 weeks till the machine can ship out. Most of the time we have the machine ready sooner. Some machines are currently complete and ready to ship but we always do a final test before shipping. Our factory trained technician does the final test before shipping and for scheduling reasons it may take several days.
Online and Phone Purchases
We require full payment before shipping equipment.
We have a 14 day return policy and a 60 day warranty on used equipment. If you need to return something please call us first to get authorization and packing instructions. We cannot accept returns after you have had the item for more than 14 days unless otherwise specified. Returns originated during the first 14 days are accepted if there is a problem with the machine and you have first worked through our technical support. We will extend your warranty period after you contact us and we are working on a solution. If you have a problem with the machine during the first 60 days, you can ship it back to us for free repairs. In the case of a return or warranty service, you are responsible to properly pack the item as well as pay for return shipping costs and insurance. We will repair the machine in a timely manner and ship it back to you free of charge. In some cases we may instead give a full refund.
For returns go here: Returns
We offer a free 90 day parts and service warranty to all local customers in the Dallas Ft Worth area. The machine must be originally picked up in person by the buyer or delivered by us. The buyer must return the machine in person or we will come to buyer’s location for warranty service. Consumable parts are not included in this warranty.
Parts and Service
If you need parts for a machine you purchased from us, send us a message and we will help you find what you need.
We can service and repair all the machines that we sell. Click HERE FOR SERVICE INFORMATION.
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